The LHD should have a role in the practice’s development and/or implementation. Additionally, the practice should demonstrate broadbased involvement and participation of community partners (e.g., government, local residents, business, healthcare, and academia). If the practice is internal to the LHD, it should demonstrate cooperation and participation within the agency (i.e., other LHD staff) and other outside entities, if relevant. An effective implementation strategy includes outlined, actionable steps that are taken to complete the goals and objectives and put the practice into action within the community.
Enter the LHD and Community Collaboration related to your practice
LHD and Community Collaboration
Goal(s) and objectives of practice
The goals and objectives of DOH-Broward’s Test and Treat (T&T) Program are aligned with measures/indicators and targets set forth by the CDC. The CDC’s most recent PS-18-1802 Integrated HIV Surveillance and Prevention Programs for Health Departments Evaluation and Performance Measurement Plan is to:
- Increase linkage and retention in HIV medical care among people living with HIV (PLWH).
- Increase the percentage of persons linked to care and on ART medications
- Increase the percentage retained in care and percentage with suppressed viral load
The long-term outcome will be a reduction in community viral load; therefore, decreasing transmission of the virus and rates of new HIV infection in Broward County.
What did you do to achieve the goals and objectives?
DOH-Broward utilized an Incident Command System (ICS) to provide organizational structure, meeting formats and After Action and Improvement Planning to manage a non-emergency response across multiple internal and external programs. The Federal Emergency Management Agency defines ICS as “a management system designed to enable effective and efficient domestic incident management by integrating a combination of facilities, equipment, personnel, procedures, and communications operating within a common organizational structure. Under the ICS structure, ICS Chiefs first met daily beginning 2/5/16 where situation reports were prepared to document meeting outcomes. A T&T Action Plan was developed to address the high rates of HIV in Broward County. The Action Plan was championed by the DOH-Broward Communicable Disease Director using the approach laid out in the Program Collaboration Service Integration Model (PCSI). In February 2017, the Incident Action Plan was reviewed and updated weekly to monitor key processes that included 1.) Training/Outreach, 2.) Social Marketing, 3.) Data Monitoring and Evaluation, 4.) Ryan White Part A Provider Engagement, 5.) T&T Implementation and 6.) Pharmacy.
Steps taken to implement the program
Step 1: Referral for Newly Diagnosed Clients
A. Newly Diagnosed Client Identified at a Testing Site that does not Provide HIV Primary Care Under the Ryan White Part A Program:
- Each site where HIV testing is conducted will designate a T&T Key Contact who will servie as the primary point of contact with DOH-Broward.
- T&T Key Contact will immediately inform the DOH-Broward Disease Intervention Program (DIP) Manager or designee about the newly diagnosed client.
- The testing counselor will introduce the concept of T&T to the client and determine the most appropriate T&T provider. If the client’s insurance will not cover a visit to a Ryan White Part A T&T provider due to being out of network, deductible, copays etc., the DIP Linkage Retention Specialist (LRS) will attempt to make a T&T appointment with an in-network HIV primary care physician for the client.
- The DOH-Broward DIP STD Program Manager will determine if a HIV positive client is newly diagnosed or lost to care using databases including: PSTARS, Linkage to Care module, Axiom Pro, eHARS and/or Provide Enterprise (PE).
- If the client is newly diagnosed, the testing counselor will do an oral confirmatory test as an additional mechanism.
- If the client is newly diagnosed, the DIP STD Manager or designee will send a DIP Disease Intervention Specialist (DIS) to the client’s location. DIP DIS will arrive onsite to initiate partner services and complete the T&T discussion.
- The DIP LRS will select a T&T provider based on the client’s insurance status.
- The DIP LRS will accompany the client to the appointment. The testing counselor/linkage staff may also accompany the client. Transportation will be provided.
B. DIP LRS Newly Diagnosed Client who is Identified at a Testing Site that Provides HIV Primary Care Under the Ryan White Part A Program:
- Each Ryan White Part A primary care provider site where HIV testing is conducted will designate a T&T Champion.
- The T&T Champion will inform the DOH-Broward DIP Manager or designee about the newly diagnosed client immediately during normal business hours or the next business day ensuring client confidentiality with HIPAA.
- The testing counselor will introduce the concept of T&T to the client and determine the preferred T&T provider.
- The DOH-Broward DIP Manager will determine if the HIV positive client is newly diagnosed or was lost to care using databases STARS, Linkage to Care Module, Axiom Pro, eHARS and/or PE and will inform the provider.
- If the client is newly diagnosed, the testing counselor will do an oral confirmatory test as an additional mechanism.
- The T&T Champion will make a T&T appointment for the client on the day they are meeting with the client and the testing counselor/linkage staff will accompany the client to the appointment.
- The DIP DIS will follow up with the client to determine the need for partner services.
C. DIP LRS Newly Diagnosed Client Identified at a Private Physician’s Office:
- DOH-Broward DIP staff will be notified about the positive HIV test as part of routine surveillance and usually before the physician is aware.
- The DOH-Broward DIP Manager will determine if HIV positive client is newly identified or lost to care.
- The DIP DIS staff will contact private physician to determine who will notify the client of their HIV positive diagnosis.
- Once client is aware of their HIV positive diagnosis, DIP DIS will initiate partner services and introduce the T&T Program to the client.
- The DIP LRS will select a T&T provider based on the client’s insurance status.
- If the client’s insurance will not cover a visit to a Ryan White Part A T&T provider due to out of network, deductible etc., DIP LRS will attempt to make a T&T appointment with an in-network HIV primary care physician on behalf of client.
DIP LRS Step 1: Referral for Lost to Care Clients
- Lost to care clients may be identified in various ways, including but not limited to:
- Reactive rapid test at a testing site that provides Ryan White Part A primary care or one that does not
- Contact with an HIV community-based organization
- Referral to the T&T Program by Part A providers, DOH-Broward Pharmacy, DOH-Broward AIDS Drug Assistance Program (ADAP). ADAP is administered by States and authorized under Part B of the Ryan White Treatment Modernization Act and provides FDA-approved medications to low-income individuals with HIV diagnosis who have limited or no coverage from private insurance or Medicaid. ADAP funds may also be used to purchase insurance for uninsured Ryan White HIV/AIDS Program clients as long as the insurance costs do not exceed the cost of drugs through ADAP and the drugs available through the insurance program match those offered through ADAP, private physicians, and ERs etc.
- Identified by Data to Care Project data analysis
- T&T Key Contact/Champion will inform the DIP Manager or key contact about the lost to care client
- DIP LRS will conduct the appropriate research in the available data systems
- If client is onsite, DIP LRS will arrive onsite and conduct T&T referral as described above.
- If client is not onsite, DIP LRS will locate the client and conduct T&T referral as described above
Step 1: Referral for Newly Diagnosed or Lost to Care Client Identified while Hospitalized
- Social worker/designated T&T key contact contacts the Centralized Intake and Eligibility Determination (CIED) Program to complete eligibility. CIED collects and enters client’s eligibility information including proof of residence, proof of income, HIV positive test and enters this information into the PE database.
- Social worker/designated T&T key contact informs the DOH-Broward DIP Manager or designee about the newly diagnosed client immediately.
- The DOH-Broward DIP Program Manager will determine if the HIV positive client is newly diagnosed or has been lost to care by researching STARS, Linkage to Care module, Axiom Pro, eHARS and/or PE.
- If the client is newly diagnosed:
- A DIP DIS will initiate partner services.
- If the client is discharged with a prescription for ART, the DIP LRS will assist the client in filling the prescription as described in Step 2 below based on the client’s insurance status.
- The DIP LRS will also link the client to HIV primary care at a Ryan White Part A provider or in network HIV primary care physician.
- If the client is not discharged with a prescription, the DIP LRS will select a T&T provider based on the client’s insurance status. If the client’s insurance will not cover a visit to a Ryan White Part A T& T provider, the STD DIS will attempt to make a T&T appointment with an in-network HIV primary care physician.
- If the client is lost to care, a DIP LRS will be assigned to the client and complete the steps described above.
DIP LRS Step 1: Referral for Newly Diagnosed or Lost to Care Clients who are identified while in the ED
- T&T Key Contact informs the DOH-Broward DIP Manager or designee about the newly diagnosed client immediately during normal business hours or the next business day.
- The DOH-Broward DIP Manager will determine if HIV positive client is newly diagnosed or lost to care by researching in STARS, Linkage to Care module, Axiom Pro, eHARS and/or PE.
- If the client is newly diagnosed:
- A DIP DIS will initiate partner services.
- If the client is discharged with a prescription for ART, the STD DIS will assist the client in filling the prescription as described in Step 2 below based on the client’s insurance status. The DIP LRS will also link the client to HIV primary care at a Ryan White Part A provider or in network HIV primary care physician.
- If the client is not discharged with a prescription, the DIP LRS will select a T&T provider based on the client’s insurance status. If the client’s insurance will not cover a visit to a Ryan White Part A T&T provider, the STD DIS will attempt to make a T&T appointment with an in-network HIV primary care physician.
- If the client is lost to care, the DIP Manager or designee will send a DIP LRS who will arrive onsite if the client is present, or if not, contact the client to complete the steps describes above.
DIP LRS Step 2: T&T Visit with ART Initiation
A. Recommended ART Regimens for T&T Program
- Dolutegravir 50 mg once daily (Tivicay®) + tenofovir alafenamide/emtricitabine (Descovy®) one (1) tab once daily or
- Darunavir/cobicistat (Prezcobix®) once daily + tenofovir alafenamide/emtricitabine (Descovy®) one (1) tab once daily or
- Tenofovir alafenamide/emtricitabine/elvitegravir/cobicistat (Genvoya®) one (1) tab once daily with food.
- (BIKTARVY ®) one (1) tab once daily with food.
- (ODEFSEY ®) one (1) tab once daily with food.
- (COMPLERA ®) is a combination of emtricitabine, rilpivirine, and tenofovir disoproxil fumarate. One (1) tab once daily with food.
- SYMTUZA (darunavir, cobicistat, emtricitabine, and tenofovir alafenamide) one tablet taken daily with food.
- DOVATO (dolutegravir and lamivudine) one tablet taken orally once daily with or without food.
B. ART Availability - ART will be available on-site at all Ryan White Part A offices that provides emergency assistance to localities (EMAs) disproportionately affected by the HIV/AIDS epidemic. This includes outpatient medical care, AIDS Pharmaceuticals Assistance, Oral Care, Health Insurance premiums and cost sharing assistance, mental health services, Medical Case Management, Outpatient Substance Abuse, Food Bank/home delivered meals, legal services, and primary care providers.
- Uninsured clients
- Community providers, Broward Health or the AIDS Healthcare Foundation, will fill initial 30-day ART prescriptions at their on-site pharmacies and bill Ryan White Part A under Tier 2 of the Ryan White Part A Formulary.
- Community providers, Memorial Healthcare Systems, Care Resource, Broward Community and Family Health Centers, and Children's Diagnostic & Treatment Center, will be provided with a bulk purchase of drugs on their shelves by DOH-Broward and no billing is necessary. DOH-Broward will develop and deploy an inventory tracking system for the drugs they provide.
- Insured clients
- If the client has insurance and is having a T&T visit at a Ryan White Part A provider, the pharmacy should attempt to get a 30-day ART prescription filled. If insurance will not approve immediate fulfillment of ART prescription, Ryan White Part A will cover the cost. Client must provide proof that insurance denied ART prescription (insurance statement, prior authorization, or denial of fill).
- If the client has a T&T visit at a private physician’s office and receives a prescription, the client should attempt to fill the prescription at a pharmacy that accepts their insurance. If insurance will not approve immediate fulfillment of the ART prescription, the client can fill the prescription at the DOH-Broward pharmacy. Ryan White Part A will cover the cost if the client provides proof of insurance denial.
C. T&T Visit Process at a Ryan White Part A Primary Care Provider Site
1. An expedited eligibility process will be conducted. The site’s designated T&T Champion (Designated T&T Champion: A dedicated T&T Program Staff member located at each community testing site that provides HIV Primary Care) will collect and enter client’s eligibility information (proof of residence, proof of income (may be self-declaration), HIV+ test) into Provide Enterprise (PE), ensure the client completes the “Authorization to Treat” form, and contact CIED to schedule client’s appointment within two weeks to complete eligibility.
2. Client will see the on-site HIV Primary Care physician who will perform a history and physical examination, order the necessary laboratory tests, select a T&T regimen, as deemed appropriate by the physician and acceptable by the client, and provide a 30-day ART prescription. The physician may choose from one of the three recommended ART regimens or prescribe a different regimen based on client history and clinical judgment. The ART will be prescribed with laboratory results pending.
3. Client will receive a 30-day ART regimen either through the provider onsite pharmacy or physician dispensing.
4. Ideally, the client will take the first dose of medication in the physician’s office.
5. The physician will document the visit in PE.
D. T&T Process for Clients who are Identified at a Private Physician’s Office and May be Newly Diagnosed or Lost to Care
- The physician should provide a 30-day ART prescription.
- If the prescription is provided, the DIP LRS will assess the client’s insurance status. The client will be referred to a pharmacy that accepts their insurance and linked to HIV primary care with an in-network physician. If insurance will not approve immediate fulfillment of the ART prescription, the client can fill the prescription at the DOH-Broward pharmacy. Ryan White Part A will cover the cost if the client provides proof of insurance denial.
- If the prescription is not provided, the DIP LRS will assess the client’s insurance coverage and select a T&T provider based on the client’s insurance coverage and preference.
- If the client’s insurance will allow, the DIP LRS will implement the T&T referral and visit process described above at a Ryan White Part A Primary Care Provider.
- If the client’s insurance will not cover a visit to a Ryan White Part A T&T provider due to out of network, deductible etc., DIP LRS will attempt to make a T&T appointment with an in-network HIV primary care physician. If the patient receives a prescription from the private physician, they will be referred to a pharmacy that accepts their insurance. If insurance will not approve immediate fulfillment of the ART prescription, the client can fill the prescription at the DOH-Broward pharmacy. Ryan White Part A will cover the cost if the client provides proof of insurance denial
E. T&T Process for Clients who are Identified while Hospitalized (Newly Diagnosed or Lost to Care)
- The hospital physician should provide a 30-day ART prescription at discharge.
- If the prescription is provided, the DIP LRS will assess the client’s insurance status.
- Insured clients will be referred to a pharmacy that accepts their insurance and linked to HIV primary care with an in-network physician. If insurance will not approve immediate fulfillment of the ART prescription, the client can fill the prescription at the DOH-Broward pharmacy. Ryan White Part A will cover the cost if the client provides proof of insurance denial.
- Uninsured clients will have their prescription filled at the DOH-Broward pharmacy under the Ryan White Part A Program. The client will be linked to care at a Ryan White Part A primary care provider and given a CIED appointment for full eligibility determination.
2. If the prescription is not provided, the DIP LRS will assess the client’s insurance status.
- If the client is insured, the DIP LRS will select a T&T provider based on the client’s insurance status. If the client’s insurance will not cover a visit to a Ryan White Part A T&T provider due to out of network, deductible etc., DIP LRS will attempt to make a T&T appointment with an in-network HIV primary care physician.
- Uninsured clients will be entered into the T&T process outlined above at the Ryan White Primary Care Provider of their choice.
F. T&T Process for Clients who are identified while in the ER (Newly Diagnosed or Lost to Care)
- The ER physician should provide a 30-day ART prescription at discharge.
- If the prescription is provided, the DIP LRS will assess the client’s insurance status.
- Insured clients will be referred to a pharmacy that accepts their insurance and linked to HIV primary care with an in-network physician. If insurance will not approve immediate fulfillment of the ART prescription, the client can fill the prescription at the DOH-Broward pharmacy. Ryan White Part A will cover the cost if the client provides proof of insurance denial.
- Uninsured clients will have their prescription filled at the DOH-Broward pharmacy under the Ryan White Part A Program. The client will be linked to care at a Ryan White Part A primary care provider and given a CIED appointment for full eligibility determination.
- If the prescription is not provided, the DIP LRS will assess the client’s insurance status.
- If the client is insured, the DIP LRS will select a T&T provider based on the client’s insurance coverage and preference.
- If the client’s insurance will allow, the DIP LRS will implement the T&T referral and visit process described above at a Ryan White Part A Primary Care Provider.
- If the client’s insurance will not cover a visit to a Ryan White Part A T&T provider due to out of network, deductible etc., DIP LRS will attempt to make a T&T appointment with an in-network HIV primary care physician. If the patient receives a prescription from the private physician, they will be referred to a pharmacy that accepts their insurance and linked to HIV primary care with an in-network physician. If insurance will not approve immediate fulfillment of the ART prescription, the client can fill the prescription at the DOH-Broward pharmacy. Ryan White Part A will cover the cost if the client provides proof of insurance denial.
- Uninsured clients will be entered into the T&T process described above at the Ryan White Part A Primary Care Provider of their choice.
Notes:
1. For all of the above scenarios, DOH-Broward will work with clients who are non-Broward and/or non-Florida residents on a case by case basis.
2. Any client who refuses the T&T appointment or the initiation of ART will be followed by the DIP LRS.
3. Any T&T client who cannot obtain medication following the completion of the initial 30-day supply because they could not complete the RW Part A and/or ADAP eligibility process or due to private insurance or other barriers should receive a second 30-day supply of medication from the T&T provider.
Linkage to Care, Re-engagement and Retention
A. Day 1 to 3 after ART initiation:
- If the client was newly diagnosed and initially managed by the STD DIS, the STD DIS will transition the client to the DIP LRS. Lost to care clients managed by the DIP LRS will remain as part of their caseload.
- The DIP LRS will document the information in PE.
- If the client is in the RW Part A system of care, the information will be documented in the T&T module of PE.
- If the client is not in the RW Part A system of care, the information will be documented in the T&T module of PE only accessible by DOH-Broward.
- The DIP LRS will contact the client to ask about any medical symptoms or questions and convey those to the HIV primary care provider for appropriate follow up.
- The DIP LRS will also confirm that the client has a CIED and Ryan White Part B (Ryan White Part B: The part of the Ryan White HIV/AIDS Program (formerly, Title II) that provides funds to States and territories for primary health care (including HIV treatments through the AIDS Drug Assistance Program, ADAP) and support services that enhance access to care to PLWHA and their families. This includes ADAP, Health Insurance Premium and cost sharing assistance, Home and Community Based Health Services, and Medical Transportation Services) and ADAP appointment, if appropriate, and the date of their next primary care appointment. The DIP LRS will assess and address any barriers to compliance with ART or those appointments. If the client will be following up with a primary care provider other than the one that initiated T&T, the DIP LRS will assist in making the appointment. The DIP LRS will accompany the patient to those appointments if necessary and acceptable to the client.
B. Day 5 to 14 after ART initiation:
- The client will visit with the medical provider to follow up on clinical care and laboratory tests. At that visit, lab results will be reviewed with the client. Any symptoms or medication side effects will be assessed. Treatment may be adjusted as appropriate. The client will make the necessary follow up appointments.
- The client will complete their eligibility appointments as appropriate.
- If the client is RW Part A and B eligible, the client will access other services as necessary and appropriate including RW Part A case management.
- The client may be assigned a HIV Client Navigator as necessary and appropriate.
Any criteria for who was selected to receive the practice?
Eligibility for T&T
A. Newly diagnosed HIV clients defined as:
- Acute Infection: antibody (-)/RNA (+)
- Recent Infection: antibody (+) with last documented antibody (-) within last six months
- The client may be identified consequently to a reactive rapid test or a routine HIV test (blood draw).
B. Previously diagnosed HIV clients lost to care defined clients who have had any interruption in their ART.
What was the timeframe for the practice?
T&T implementation began May 1st, 2017. However, additional planning milestones are as follows:
- October 2018: T&T One-year process evaluation conducted
- October 2018: Provide Enterprise was created for Test & Treat
- November 2018: T&T Protocol was updated
What does the LHD do to foster collaboration with community stakeholders? Describe the relationship(s) and how it furthers the practice goal(s)
Training/Outreach: Training and outreach on T&T protocols have been updated and are being implemented at HIV testing sites. This includes: primary care and infectious disease providers, Hospital and Emergency Department staff, STD Disease Intervention Specialists (STD DIS), and HIV Linkage and Re-engagement Specialists (DIP LRS). T&T All STD DIS and DIP LRS are trained quarterly. To date, there are a total of 13 DIP LRS. Two supervisors have been hired as well as a Project Consultant and an Administrative Assistant. Training and outreach will be an activity that is ongoing and will be sustained throughout the implementation of the T&T program.
Ryan White Part A Provider Engagement: The engagement of the Ryan White providers in T&T involved developing a T&T training protocol, identifying insurance plans accepted by Ryan White Care providers, documenting which providers and pharmacies are in network for each insurance plan, creating a directory of insurance plans, identifying Ryan White T&T Champions, ongoing contact with Ryan White Part A providers and Infectious Disease practitioners, and monthly updates of insurance status.
T&T Implementation: Implementation encompassed finalizing the T&T protocol, presenting the protocol to Ryan White Part A, Broward County HIV Health Services Planning Council, South Florida AIDS Network, and the Broward County HIV Prevention Planning Council. The identification of insurance plans accepted by Ryan White Care providers, documentation of providers and pharmacies that are in network for each insurance plan, creation of a directory of insurance plans, and identification of Ryan White T&T Champions were completed in April 2017. All of these activities for this Key process will be ongoing and continuous.
Any start up or in-kind costs and funding services associated with this practice? Please provide actual data, if possible. Otherwise, provide an estimate of start-up costs/budget breakdown.
For Fiscal year (FY) 18 - 19, the allocation for Test and Treat is $2,010,452 (Below is the budget).
Employee salaries and benefits = $971,150
Prescription Drugs expenses = $1,000,000
Other expenses = $30,737
Collocated, Risk Management and HR Expenses = $8,564.88
Total for FY 18 – 19 $2,010,451.88
Total for FY 16-17 (May 2017 to June 2017) = $2,000,000 for prescription drugs.
Total = $4,010,451.88
Pharmacy: The provision of pharmaceuticals for the T&T Program required an initial bulk purchase, working with each Ryan White Provider receiving bulk purchase to determine the most effective dispensing (pharmacy versus physician) and developing a procedure and toll for inventory monitoring and reporting. The T&T Protocol was completed in February 2017, presented to Ryan White Part A in March 2017, Broward County HIV Prevention Planning Council in April 2017, HIV Health Services Planning Council in May 2017, and South Florida AIDS Network in June 2017. Implementation of T&T in Broward County began May 1st 2017. Within the first year of T&T, the total pharmacy expenditures for medications have been $1,239,223.73.